Shipping & Return
Shipping Policy
All plants are sent in pots, unless specified otherwise by customer. This will insure better adjustment to a different growing environment. If broken pots are incurred during shipping, just replace with a new pot of similar size. We do our best to process your order promptly. We usually are able to ship your order within a week during favorable weather. However, during winter and early spring, weather related backlogs do occur. There can be delays a few days during this period.
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Shipping costs:
Urban Area: 1-3 Kg 10NZD
3- kg 12NZD
Rural Area: 1-3 kg 12NZD
3- kg 14NZD
Return & Exchange Policy
Through our experience, and time tested packing, we find that the plants are rarely damaged inside the carton. If there is a damage, please report to us immediately, we can than file a claim with the carrier. At that point will than make the proper adjusments/replacements. Please save shipping container and all packing materials for possible imspection by the carrier.
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If you are not satisfied with the plant please contact us as well. We will make a replacement or refund.